Frequently asked questions

We’re here to help you with any questions or concerns you might have. If you have inquiries, you can find answers to some common questions directly on this page. However, if your question is more specific or if you’d like more detailed information, please don’t hesitate to reach out to us. We’re always ready to assist you in any way we can.

Software

This section answers some of the most frequently asked questions we have received from you over the years.

Certainly! We offer training sessions for users unfamiliar with the software. Our online support and on-site training sessions are designed to help you use the Cargolog® System, ensuring you get the most out of its features. Feel free to contact us to discuss your training needs and schedule a session.

You can download the Cargolog® PC Software for the 2nd Gen from our official website. Please visit the following link: Cargolog® PC Software Download.

We understand that software installation can sometimes be challenging. Please make sure you follow the installation instructions provided in the user manual. If you encounter any difficulties, feel free to contact our support team. We offer assistance to ensure you can successfully install and use the Cargolog software.

Pleas contact Mobitron Customer service for assistance.

You can download Cargolog® Connect for the 3rd Gen from our official website. Please visit the following link: Cargolog® Connect Download

Update the Cargolog® PC Software for the 2nd Gen from our official website. Please visit the following link: Cargolog® PC Software.

Currently, the Mobitron APP only works with Android phones, but we are working on getting it available on other platforms.

Utilize the software for data analysis, incorporating charts, graphs, and tables to derive insights from Cargolog® device recordings efficiently.

Hardware

The Cargolog® device should be securely attached to a stable frame, such as a reinforcement beam or an area where two directions meet. The installation ensures the accurate recording of accelerations. Avoid placing the device diagonally in the direction of travel, and make sure there are no gaps in the installation to prevent any unintended movement that could affect data accuracy during the recording period.

To activate the Cargolog® device, follow these steps:

  1. Power On: Insert the battery into the Cargolog® device to ensure it is adequately powered.
  2. Configuration: Configure the device according to your requirements using the software. Download the parameters to the Cargolog® device following the online instructions.
  3. Mounting: Securely attach the device to the designated location on your cargo or equipment.
  4. Verification: Confirm that the device is actively recording and monitoring the specified parameters.

Read more in the manual or contact our support for detailed instructions based on your Cargolog® device model.

The Cargolog® device should be securely attached to a stable frame, such as a reinforcement beam or an area where two directions meet. The installation ensures the accurate recording of accelerations. Avoid placing the device diagonally in the direction of travel, and make sure there are no gaps in the installation to prevent any unintended movement that could affect data accuracy during the recording period.

To read out the data from your Cargolog® device, you can use the Cargolog® PC Software. Connect the device to your computer; the software will guide you through retrieving and analyzing the recorded data.

You can set a password to secure the data recorded on your Cargolog® device. For more information, read the manual or contact Mobitron for support.

IK09 is an international standard measuring the degree of protection an electrical enclosure provides against mechanical impacts. It rates the enclosure’s resistance to impact energy on a scale from IK00 (no protection) to IK10 (highest protection).

Each Cargolog® device has a traceable calibration certificate to ensure accuracy and reliability.

Yes, it’s important to recalibrate your Cargolog® unit regularly to maintain accurate and reliable measurement results. You should renew the calibration within the specified timeframe, typically every 24 months.

The Cargolog® device can include external inputs/outputs as a factory fit option, allowing you to connect external sensors for additional customization based on your specific requirements.

General

Yes, we are actively seeking local distributors. If you want to become a distributor for our Cargolog® products, please get in touch with us for further discussions.

Yes, we offer short-term rentals for your convenience. Please get in touch with us for more details and to discuss your specific needs.

Yes, we can help you with your specific requirements for the Cargolog® device. Please provide details, and we’ll assist you accordingly.

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All tutorials

You can find our tutorials here.